Privacy Policy
Effective , this website is owned and operated by Timescale, Inc.
General
Timescale Inc. ("we" or "us") values our customers and respects their privacy. This privacy policy ("Privacy Policy") governs our collection and use of data in connection our website (the "Site"), our applications, and any services we offer (collectively, the "Services"). Terms capitalized but not defined in this Privacy Policy shall have the meaning ascribed to them in our Terms of Service.
This Privacy Policy sets forth the nature, purpose, use and sharing of any information that identifies or can be used to identify you, the visitors to the Site, and users of our Services ("Personal Information"). This Privacy Policy does not govern privacy practices associated with offline activities, websites other than ours, or practices of third parties that we do not own or control, such as our partners, third party service providers featured on the Site or in the Services or advertisers. If you have objections to the Privacy Policy, you should immediately discontinue use of the Services and follow the procedure described in the section entitled "Opting-Out or Updating Your Personal Information and Privacy Preferences."
The Site and the Services are intended for adult audiences only, and we do not knowingly collect any Personal Information from anyone under 13 years of age. If you are under age 13, please do not provide any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any Personal Information from a child under the age of 13, please contact us immediately.
Changes in Privacy Policy
Any Personal Information that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. We may change the Privacy Policy at our sole discretion. However, if at any time we make material changes to the Privacy Policy, we will notify you of those changes on the Site and through the publishing of an updated Privacy Policy. If as the result of such changes you want to alter the ways in which we are allowed to use your Personal Information, you can do so by following the procedure described in the section entitled "Opting-Out or Updating Your Personal Information and Privacy Preferences."
Collection of Information
We collect the Personal Information you give us when you register with the Site or use the Services, including name, address, credit card or bank information, and other Personal Information requested as part of your use of the Site or the Services, or the information you choose to give us when you use the Services. We automatically collect certain kinds of non-personal information from you when you use the Site or the Services, including device, browser type, operating system, CPU speed, referring or exit webpages, click patterns, Session ID, your computer's IP address, and metrics related to queries you run using the Services.
We may on occasion supplement or correct the Personal Information you submit to us and your IP address with information in our other databases or information from third-party sources in order to reduce errors in our database, authenticate our users, prevent fraud and prevent abuse of our Site, as well as to provide more consistent, relevant experiences to our users.
We may collect general information about use of the Site and the Services, such as what pages visitors access, the number of visits, average time spent on the Site and other similar factors. This information is generally collected in aggregate form, without identifying any user individually, although IP addresses and Session ID in relation to downloads may be tracked as part of our fraud prevention efforts.
How Your Information is Used
Except as provided herein, we collect and use your personal and non-personal information for internal purposes only or for gathering aggregate and anonymized data, and we do not sell, rent, or share personally identifiable information about you with other people or with nonaffiliated companies except as described below. We may use your information in the following ways:
To conduct routine business operations such as billing, identification, authentication, contact purposes and general research. As part of our routine business operations, we may transfer your Personal Information to certain third parties with whom we contract for the limited purpose of providing services such as web hosting, email, and credit card processing. These service providers are obligated to protect your information, and they do not use your Personal Information for their own commercial purposes.
To employ internal marketing techniques such as tracking customer preferences to provide a customized Site experience and communicating with you about Services, special offers, and other services.
To provide you with and enhance the Services.
To gather generic product, location and other contributed information to make reports based on aggregate anonymized data, which we may use internally, or which we may share with others for a variety of purposes, including for their own uses.
To comply with court and governmental orders.
PopSQL's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Tracking, Use of Cookies, Web Beacons and Similar Devices
In order to improve our Products and the App and provide more convenient, relevant experiences to our customers, we and our agents may use "cookies," "web beacons," and similar devices to track your activities. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables us to record your passwords and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent .gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. Most browsers are initially set to accept cookies, and most services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. We do not support browsers' Do Not Track features. You can enable or disable Do Not Track by visiting the preferences or settings page of your browser. We use an access token, similar to a cookie, for certain portions of the Services.
Protecting Your Information
We use a variety of security measures, including SSL, encryption, and authentication tools, to help protect your information. You can learn more about our security practices at our Security policies.
Your User Content
Your User Content will be treated as follows:
We will store your preferences/settings on your device's hard drive.
Queries you make using the Services are only accessible by you or by individuals you've authorized to view such queries.
If and when the Services permit query result sharing, we will store query results on a cloud server using a third-party service provider such as AWS.
We will not store your database's host and port on our servers unless you choose to share your connection with your team. Any stored host and port information will be encrypted using the AES-256 algorithm.
We will never store your database's username and password.
Disclosure to Third Parties
We will not share your Personal Information with third parties without your express consent, except in the limited circumstances described below:
We may share your Personal Information with third party service providers for the limited purposes described in the section entitled "How Your Information is Used."
We will share your Personal Information when required by law, regulation, or litigation, and as necessary for purposes of national security, law enforcement, or other issues of public importance.
If we sell assets or are acquired by or merged with another entity, we may provide such entity customer information without obtaining your further consent. We may provide notice of such asset sales, acquisitions, or mergers on the Site.
Your Choices
If at any time you are uncomfortable with our use of your Personal Information for internal marketing purposes and for the purpose of creating aggregate reports, you may opt-out by email as described in "Opting-Out or Updating Your Personal Information and Privacy Preferences." Note that if you opt not to provide us with certain mandatory information, then our Products and services may be unavailable to you.
You may similarly opt out of receiving communications from us, although we may find it necessary to continue to communicate with you regarding your use of the Services.
For our websites, you may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.
Please note that although you may be able to delete some information and User Content via the services, we may retain some information in data backups maintained in the ordinary course of business. We may also retain information if legally required to do so. Please note that we cannot be responsible for deleting or removing information about you that we have previously shared with third parties pursuant to this Privacy Policy.
Governing Law
The terms of this Privacy Policy are governed by and in accordance with the laws of the state of California. You should not provide us with any Personal Information unless you consent to the application of United States law and, where applicable, California law, and to the use and disclosure of your information in accordance with the terms of this Privacy Policy.
Opting-Out or Updating Your Personal Information and Privacy Preferences
You have the right to access, correct and delete inaccuracies in your Personal Information and privacy preferences on the Services at any time by signing into your account and editing your Personal Information in your account profile. You may also do so by contacting us via email at privacy@timescale.com.
If at any time you wish to opt-out of our use of your information for internal marketing purposes or for compiling aggregate risk reports, you may do so by emailing: privacy@timescale.com.
Privacy Complaints
We take our users' privacy concerns seriously. If you believe that we have not complied with this Privacy Policy with respect to your Personal Information, you may write to us at the address noted above.
Also, please note that we are not responsible for the content or privacy practices of third-party websites or integrated products to which the Site or the Services may link. You should review the privacy policies of such sites before using the associated sites.
The Services are intended for users in the United States and those not governed by privacy policies of other countries. Users outside the United States are advised not to disclose Personal Information to us.
Effective